There's no doubt that an automated back office is the future of banking.
What could be more ripe for automation than remote identity verification? Even the simplest of tasks, like opening a deposit account remotely or initiating a high risk ACH transaction, often require additional identity verification. Traditionally this is handled by a bank’s customer service agent, who reaches out to the customer to verify their identity through video calls (like BBVA), uploading selfies (like HSBC) or requesting additional documentation. Although these are viable options, they require a great deal of manual intervention which equates to increased costs and a slow customer experience.
Our solution to this problem: Video Auth
Video Auth is a simple, automated way to verify customer identity via a 5 second video recording.
Read more on our blog --> https://blog.synapsepay.com/updates/video-auth