We have many users that have added accounts and the accounts are set to CREDIT-AND-DEBIT
but the users remain in RECIVE or UNVERIFIED state.
What do we do to get these users to SEND-AND-RECIVE ?
Most we have verifed the SSN (via other sources) and verified the image of the ID.
We can resubmit the SSN and see if they get a question set, but on 3rd submit there are no more. Additionally we have found that most don't get challenged with a question set when we resubmit the SSN. (my own account happens to be in this limbo state)
Should we just start over with the process for these users again and make them verify their bank accounts again ? If there is a standard approach to know what to do to let these users make payments with SynapsePay that would be ideal.
Thanks in advance